How can we help you
through the Free Support Forum?
At Webempresa we have opted for quality and for offering our clients and WordPress and Joomla users a differentiated service.
That’s why our WordPress- and Joomla-specialist technicians and collaborators offer a free technical support service to Webempresa’s clients.
how it works
Forum rules
The forum has a series of guidelines explained below to maintain a high level of quality.
- Do a search before you write in about a problem or query in case the same topic has already been answered in another message. There are over 60,000 answered posts, so chances are high that your problem has already been solved by someone else.
That will save you time.
- Provide the “exact” URL of your website, where we can see your specific problem.
- Try to define the problem as best you can, with screenshots and/or specific links that point to the problem, so we can reproduce the incident or at least understand the context properly.
- Tell us which version of WordPress or Joomla you use, as well as the version of the extension affected where there is one, so we can discount vulnerabilities or incompatibilities of old versions.
- Include any additional information you consider important for us to take into account to help you solve the problem as soon as possible.
- Open the query in the Forum category related to your problem. Technical specialists in that category will then attend to you and other users will find solutions to the same issue more quickly.
Grounds for receiving support in the forum
for which their owners are required to have bought and to maintain active one of the following services.
High performance hosting
Professional high performance hosting plans (6 GB) or higher: See Joomla! hosting plans, Elastic hosting.
WordPress hosting
WordPress and Medium, Maxi, L and XL web hosting. All Divi hosting plans.
View WordPress Hosting Plans
Mautic hosting
All Mautic hosting plans.
See Mautic hosting plans
Agency hosting
All agency plans.
See agency hosting plans.
If you are interested in being a Webempresa Contributor, contact us at: comercial@webempresa.com.
The forum aims to facilitate our clients’ autonomy and self-management, as well as offering useful information to Joomla!, WordPress and PrestaShop communities, so all the messages added to it (both by users and by technicians) will be publicly accessible.
So far, 95% of the queries raised have been resolved. You need to bear in mind though that our technicians won’t be able to access your website or hosting account administration to perform the tasks directly for you.
